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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sue Goodwin

May 1, 2026

5  out of  5
rating by Sue Goodwin
"I have had State Farm since 1960 with lots of changes over the years. Patty Richman at Terry Taylor,'s office has helped myself and several friends to navigate the many recent changes. It is frustrating for older people and I appreciate her and her vast knowledge so much. You are the best!"
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Moseline Desael

April 29, 2026

5  out of  5
rating by Moseline Desael
"La verdad quedé muy satisfecha con la atención que me dieron la señora fue muy amable y paciente apesar de que no hablo English pudimos comunicarnos bien y me ayudó con la aseguranza"
We responded:
"Gracias por tu increíble reseña, Moseline! El verdadero objetivo de nuestro equipo es superar las expectativas en todo lo relacionado con las necesidades de seguro. English: Thank you for the amazing review, Moseline! It is truly the goal of our team to exceed expectations when it comes to all insurance needs"
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anaya gourley

April 29, 2026

5  out of  5
rating by anaya gourley
"I called to add renters insurance to my car insurance, and Lydia Rodriquez-O'Dougherty was kind and helpful. She ensured I understood everything, and she was also funny and very joyful."
We responded:
"Anaya, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to us - we are always here to help!"
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Chris Urwin

April 25, 2026

5  out of  5
rating by Chris Urwin
"We love working Terry's office! Everyone is always so helpful! Recently we experienced storm damage at my elderly grandmother's home. Terry was out of the office, so I reached out to Lydia. Lydia was amazing and held our hand every step of the way. Lydia was instrumental in getting the claim process started and was most supportive. The process was easy with Lydia involved!!! One never wants to have an insurance claim, but if we needed to go through this, I am forever thankful to have Terry's office and Lydia behind us! Thank you for the amazing customer service and support!"
We responded:
"Thank you for the amazing review, Chris! It is truly the goal of our team to exceed expectations when it comes to all insurance needs and claims experiences. We are honored to work with you and your family. "
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Austin Waybright

April 21, 2026

5  out of  5
rating by Austin Waybright
"I was looking for a new car insurance that would work for me and Tabatha helped so much. She found what would work best for me and gave me options and was amazing help through the whole process start to finish I would 100% recommend going to Tabatha with any help you need. She’s amazing!"
We responded:
"Austin, thank you so much for the 5-star rating! It means alot to us, and we are honored to work with you! "
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Carol Schrodt

April 17, 2026

5  out of  5
rating by Carol Schrodt
"Terry is always there to answer my questions and meet with me in person if needed. Super service and great staff. Lydia is a great asset to this office."
We responded:
"Thank you for the wonderful 5-star review Carol! We are so happy you had a wonderful experience, thank you for your continued patronage of our agency for all your insurance needs. "
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Maurice Adair

April 7, 2026

5  out of  5
rating by Maurice Adair
"Terry and the team have been great to work with. The team is always very responsive and the customer service is always top notch!"
We responded:
"Maurice, we really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Rachel Tone

April 3, 2026

5  out of  5
rating by Rachel Tone
"Becca was so helpful, kind & patient with me- and got me a great quote!"
We responded:
"Rachel, thank you so much for the wonderful review! We really appreciate your kind words. We are always here to help!"
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Dom Cipale

April 3, 2026

5  out of  5
rating by Dom Cipale
"Tabatha was amazing and provided great customer service! I enjoyed the help and services she provided to get my family taken care of!"
We responded:
"Thank you for the amazing review, Dom! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Nick Waddell

March 26, 2026

5  out of  5
rating by Nick Waddell
"Tabatha was great to work with."
We responded:
"Thank you for taking the time to share your positive experience! "
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Adam Ismail

March 26, 2026

5  out of  5
rating by Adam Ismail
"Tabitha was helpful with a claim and made it simple for us"
We responded:
"Adam, thank you so much for the wonderful review! We really appreciate your kind words, and we are always here to help!"
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Randy R

March 25, 2026

5  out of  5
rating by Randy R
"Terry Taylor Agency still believes in customer service. They listen first and then recommend a solution. They are also there when you need them assisting you in any needs you may have."
We responded:
"Thank you for the amazing review, Randy! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Jolene Short

March 19, 2026

5  out of  5
rating by Jolene Short
"I spoke with Becca from this office, and she helped me understand my options for life insurance and what everything meant. It was the first time I felt like I understood the ins and outs of these types of policies and she was so down-to-earth about everything."
We responded:
"Jolene thank you for your 5-star review! We appreciate your feedback and are pleased to know you had a positive experience with our office. We are honored to work with you :) "
Profile photo of Chassi VanDrimmelen (Chawk23)

Chassi VanDrimmelen (Chawk23)

March 17, 2026

5  out of  5
rating by Chassi VanDrimmelen (Chawk23)
"Becca did a wonderful job with helping me with a quote for my car. She was very kind, efficient, and caring. Thank you so much!"
We responded:
"Chassi, thank you for your wonderful review of our team! "
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Karen Bishop

February 27, 2026

5  out of  5
rating by Karen Bishop
"Becca Johnson is a wonderful State Farm agent! She saved me quite a bit of money with similar coverage to what I was getting from Auto Owner's Insurance. She is warm, knowledgeable and helpful! I'm glad to have found Becca!"
We responded:
"Thank you for the amazing review, Karen! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
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Cory Townsend

February 27, 2026

5  out of  5
rating by Cory Townsend
"Tabatha was super helpful"
We responded:
"Cory, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to us—we are always here to help!"
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Noah Vanhoose

February 20, 2026

5  out of  5
rating by Noah Vanhoose
"Patty Richman has been an incredible help since I moved to Iowa and needed to transfer insurance, and assured I got the best rate possible for my brand new car! It was smooth and easy and when I needed to make a claim when someone hit me on my way to work, she was there to make it as painless as possible. I would highly recommend this office, thanks again Patty!"
We responded:
"Hey Noah, Thanks for the kind words! We appreciate your recognition and will do our best to keep up the great work! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! We look forward to seeing you again soon., Terry Taylor "
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Paulette

February 19, 2026

5  out of  5
rating by Paulette
"Patty was extremely helpful when I had storm damage and had to make my first claim. Highly recommend!"
We responded:
"Greetings Paulette, Thank you for the awesome feedback. We love that you had such a great experience! Thanks for sharing your kind comments! We look forward to keeping up the great work! Sincerely, Terry Taylor "
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Loot

February 19, 2026

5  out of  5
rating by Loot
"I had such a great experience with this insurance office, and I especially want to recognize Patty. From the very beginning, she was incredibly kind, patient, and knowledgeable. Insurance can feel overwhelming, but Patty took the time to explain everything clearly and made sure I felt confident about my coverage choices. She was responsive, professional, and genuinely cared about finding the best options for my needs, not just rushing me through the process. It’s rare to find someone who combines efficiency with such a personal touch."
We responded:
"Loot, We are grateful and appreciate the time you took to leave your review. It is truly touching to know you think so highly of us! We hope to continue exceeding your expectations with great service. Sincerely, Terry Taylor "
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Andrea Burrows

February 19, 2026

5  out of  5
rating by Andrea Burrows
"I reached out for rate quotes and Patty Richman sent them over. She was very helpful and very friendly. I appreciate her service."
We responded:
"Thank you for the amazing review, Andrea! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
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Hekmat Chama

February 18, 2026

5  out of  5
rating by Hekmat Chama
"I want to say a big thank you to Becca! She was polite, efficient and took the time to quote me for various insurance options for my daughter. She was pleasant and explained all the coverage options we could get as we aren’t familiar with the US system. Becca, my wife and I can’t thank you enough for all your help and once my daughter makes her final decisions we will definitely be reaching out to confirm her insurance needs."
We responded:
"Hekmat, thank you for your 5-star review! We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Terry Taylor’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Des Moines."
Profile photo of Briteline Deck & Fence Stain

Briteline Deck & Fence Stain

February 18, 2026

5  out of  5
rating by Briteline Deck & Fence Stain
"Becca at Terry Taylor’s office was fantastic!!! She was patient with me and listened to my needs. Was able to bring my car insurance down some which helps out a ton. Thank you!!!!"
We responded:
"Hunter, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to us - we are always here to help!"
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Don Burgmaier

February 16, 2026

5  out of  5
rating by Don Burgmaier
"State Farm took care of what I needed very fast."
We responded:
"I appreciate your comments Don, and your long term continued patronage of my agency. Thank you so much! 😁"
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Russ Rhodes

February 13, 2026

5  out of  5
rating by Russ Rhodes
"Becca Johnson was wonderful to work with. Very pleasant, informative and helpful with our quote, and had the information we needed in a timely manner. Highly recommend her services."
We responded:
"Thank you Russ, your kind words mean a lot to us! We strive to offer the best customer experience possible. 🙏🙏"
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Olivia O'Bryan

February 6, 2026

5  out of  5
rating by Olivia O'Bryan
"Becca was awesome to work with. She answered all of my questions and she was very friendly and helpful!"
We responded:
"Thank you for the great review Olivia! ⭐️"