Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Karen Bishop

Karen Bishop

February 27, 2026

5  out of  5
rating by Karen Bishop
"Becca Johnson is a wonderful State Farm agent! She saved me quite a bit of money with similar coverage to what I was getting from Auto Owner's Insurance. She is warm, knowledgeable and helpful! I'm glad to have found Becca!"
We responded:
"Thank you for the amazing review, Karen! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
Profile photo of Cory Townsend

Cory Townsend

February 27, 2026

5  out of  5
rating by Cory Townsend
"Tabatha was super helpful"
We responded:
"Cory, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to us—we are always here to help!"
Profile photo of Noah Vanhoose

Noah Vanhoose

February 20, 2026

5  out of  5
rating by Noah Vanhoose
"Patty Richman has been an incredible help since I moved to Iowa and needed to transfer insurance, and assured I got the best rate possible for my brand new car! It was smooth and easy and when I needed to make a claim when someone hit me on my way to work, she was there to make it as painless as possible. I would highly recommend this office, thanks again Patty!"
We responded:
"Hey Noah, Thanks for the kind words! We appreciate your recognition and will do our best to keep up the great work! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! We look forward to seeing you again soon., Terry Taylor "
Profile photo of Paulette

Paulette

February 19, 2026

5  out of  5
rating by Paulette
"Patty was extremely helpful when I had storm damage and had to make my first claim. Highly recommend!"
We responded:
"Greetings Paulette, Thank you for the awesome feedback. We love that you had such a great experience! Thanks for sharing your kind comments! We look forward to keeping up the great work! Sincerely, Terry Taylor "
Profile photo of Loot

Loot

February 19, 2026

5  out of  5
rating by Loot
"I had such a great experience with this insurance office, and I especially want to recognize Patty. From the very beginning, she was incredibly kind, patient, and knowledgeable. Insurance can feel overwhelming, but Patty took the time to explain everything clearly and made sure I felt confident about my coverage choices. She was responsive, professional, and genuinely cared about finding the best options for my needs, not just rushing me through the process. It’s rare to find someone who combines efficiency with such a personal touch."
We responded:
"Loot, We are grateful and appreciate the time you took to leave your review. It is truly touching to know you think so highly of us! We hope to continue exceeding your expectations with great service. Sincerely, Terry Taylor "
Profile photo of Andrea Burrows

Andrea Burrows

February 19, 2026

5  out of  5
rating by Andrea Burrows
"I reached out for rate quotes and Patty Richman sent them over. She was very helpful and very friendly. I appreciate her service."
We responded:
"Thank you for the amazing review, Andrea! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
Profile photo of Hekmat Chama

Hekmat Chama

February 18, 2026

5  out of  5
rating by Hekmat Chama
"I want to say a big thank you to Becca! She was polite, efficient and took the time to quote me for various insurance options for my daughter. She was pleasant and explained all the coverage options we could get as we aren’t familiar with the US system. Becca, my wife and I can’t thank you enough for all your help and once my daughter makes her final decisions we will definitely be reaching out to confirm her insurance needs."
We responded:
"Hekmat, thank you for your 5-star review! We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Terry Taylor’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Des Moines."
Profile photo of Briteline Deck & Fence Stain

Briteline Deck & Fence Stain

February 18, 2026

5  out of  5
rating by Briteline Deck & Fence Stain
"Becca at Terry Taylor’s office was fantastic!!! She was patient with me and listened to my needs. Was able to bring my car insurance down some which helps out a ton. Thank you!!!!"
We responded:
"Hunter, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to us - we are always here to help!"
Profile photo of Don Burgmaier

Don Burgmaier

February 16, 2026

5  out of  5
rating by Don Burgmaier
"State Farm took care of what I needed very fast."
We responded:
"I appreciate your comments Don, and your long term continued patronage of my agency. Thank you so much! 😁"
Profile photo of Russ Rhodes

Russ Rhodes

February 13, 2026

5  out of  5
rating by Russ Rhodes
"Becca Johnson was wonderful to work with. Very pleasant, informative and helpful with our quote, and had the information we needed in a timely manner. Highly recommend her services."
We responded:
"Thank you Russ, your kind words mean a lot to us! We strive to offer the best customer experience possible. 🙏🙏"
Profile photo of Olivia O'Bryan

Olivia O'Bryan

February 6, 2026

5  out of  5
rating by Olivia O'Bryan
"Becca was awesome to work with. She answered all of my questions and she was very friendly and helpful!"
We responded:
"Thank you for the great review Olivia! ⭐️"
Profile photo of steven hermann

steven hermann

January 21, 2026

5  out of  5
rating by steven hermann
"Tabitha did a great job taking care of my request and following up to be sure there was nothing else needed."
We responded:
"Thank you for the nice review Steve! I appreciate your long term relationship with my agency. 🙏"
Profile photo of Cheryl Crawford

Cheryl Crawford

January 20, 2026

5  out of  5
rating by Cheryl Crawford
"Patty Richman has helped us with our insurance for several years. She always finds time to help us solve any problems or challenges we may have. Her customer service is personable and very professional. Thank you, Patty!"
We responded:
"We are all about your customer experience Cheryl, thanks sharing your comments. We appreciate you! 🙏"
Profile photo of Steven Anthony

Steven Anthony

January 16, 2026

5  out of  5
rating by Steven Anthony
"I’ve had nothing but great experiences with this team. Everyone is friendly, knowledgeable, and genuinely cares about helping you find the right coverage. They’re always quick to respond and easy to work with."
We responded:
"Thank you for the great review Steve! 🙏"
Profile photo of Richard French

Richard French

January 14, 2026

5  out of  5
rating by Richard French
"The customer service we have received from Terry and her team is above and beyond 5 stars. Help with settling a claim and a review of my coverage that increased my protection and decreased our cost!!! I’m happy to say I do business with Terry Taylor."
We responded:
"We are so grateful that you shared your experience with our office! Thank you for allowing us to partner with you. 👍"
Profile photo of Grant Petersen

Grant Petersen

January 13, 2026

5  out of  5
rating by Grant Petersen
"Great service thanks to Tabatha!"
We responded:
"Thanks Grant! We appreciate the great review! 🙏"
Profile photo of Linda Richman

Linda Richman

January 10, 2026

5  out of  5
rating by Linda Richman
"Patty, does such a good job in answering every question we have had over the years. Her customer service skills always makes us feel like we are the most important thing she has to do. She always gets us an answer immediately or calls us back. She is every knowledgeable of all phases of State Farm Insurance. Terry is lucky to have Patty as an Employee!"
We responded:
"Linda, we are honored by your positive feedback, and really enjoy working with you. If there is anything else you need just let us know! 🙏"
Profile photo of Todd Richman

Todd Richman

January 9, 2026

5  out of  5
rating by Todd Richman
"Patty does an outstanding job, she always makes sure I have the proper amount of coverage. She will do whatever it takes to take care of the customer. She is an asset to State Farm!!!"
We responded:
"Thanks Todd! We appreciate the opportunity to work with you as a long term customer, you’re the best!"
Profile photo of Luke Spaur

Luke Spaur

January 9, 2026

5  out of  5
rating by Luke Spaur
"Patty Richman is amazing"
We responded:
"Thank you for the kind words Luke! "
Profile photo of Colton Freetly

Colton Freetly

January 9, 2026

5  out of  5
rating by Colton Freetly
"I worked with Tabatha and she was great! Wonderful customer service and I’m happy with my coverage. 10/10 recommend this office!"
We responded:
"Colton thank you for sharing your experience! We’re glad your happy with your choices, and always here to help ☀️"
Profile photo of Isaiah Campbell

Isaiah Campbell

January 8, 2026

5  out of  5
rating by Isaiah Campbell
"Becca gave such amazing service!! She helped us out tremendously and I am so thankful for her!"
We responded:
"Thank you for the comments Isaiah, we appreciate you very much! "
Profile photo of Yvonne Campbell-Anderson

Yvonne Campbell-Anderson

January 8, 2026

5  out of  5
rating by Yvonne Campbell-Anderson
"Becca was absolutely amazing with helping me find the best rates for what I needed. She was so kind as well! I would definitely recommend her to others, due to her great customer service."
We responded:
"Thank you Yvonne, we are grateful to work with you and appreciate the review ☀️"
Profile photo of isaac s

isaac s

January 8, 2026

5  out of  5
rating by isaac s
"I was astounded by Tabatha’s outstanding customer service and how helpful the entire staff was with their clarity and professionalism. 10/10 recommend."
We responded:
"Thank you Isaac, we appreciate you very much!! "
Profile photo of Thomas Tully

Thomas Tully

January 7, 2026

5  out of  5
rating by Thomas Tully
"I have known Terry Taylor for many years and having her and her staff being my chosen agent to cover my home and my vehicles. Terry and her staff know that they are in a competitive industry and she goes over and above in providing EXCELLENT customer service with solid advice and guidance. Knowing that people tend to shop around for the "lowest" rates but I feel it is much more important to have honest and knowledgable advice and proper coverage rather than just a few dollars cheaper...Terry and her Staff are worth it!"
We responded:
"We are all about the relationship and the customer experience Tom, and so honored to work with you. Thank you for the great review 🙏"
Profile photo of Ysabela Alvarez

Ysabela Alvarez

January 7, 2026

5  out of  5
rating by Ysabela Alvarez
"Tabatha Simonson was very helpful and very kind. She explained everything very well and as super helpful!"
We responded:
"Thank you for the kind review Bella, and for trusting us with your insurance needs!"