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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Family Francis

November 19, 2024

5  out of  5
rating by Family Francis
"Once again, Terry and her team came through for us when we needed them. Professional, warm and they understand what customer service is."
We responded:
"Thank you to Family Francis for the shout out! We appreciate working with you and the opportunity to protect what is important to you. "
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KC Lane

September 5, 2024

5  out of  5
rating by KC Lane
"Terri Taylor is a strong, knowledgeable, independent business woman that aligns herself with other hardworking individuals you can count on to get things done in a timely manner. It's a relief knowing you're taken care of when it matters the most. Thank you Terri!"
We responded:
"KC, this means so much to me! Thank you for believing in my team; your support means the world to us. We appreciate working with the Lane family, and we're here for whatever you need! -Terry"
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Iris Fung

August 23, 2024

5  out of  5
rating by Iris Fung
"Friendly service. Very helpful."
We responded:
"Thank you so much for your five-star review, Iris! We're thrilled to hear that you experienced friendly and helpful service with us. Your satisfaction is very important to us, and we're glad we could meet your needs. We are honored to protect what is important to you!"
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Annie S

July 18, 2024

5  out of  5
rating by Annie S
"Patty is by far the sweetest person I’ve had the pleasure of doing business with! She takes her time explaining things so I understand them thoroughly. I can’t recommend this office enough!"
We responded:
"Annie, Thank you for or your kind words and high recommendation. We look forward to continuing to provide you with excellent service! -Terry "
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Eatinerni GOAT

May 29, 2024

1  out of  5
rating by Eatinerni GOAT
"Do not do business here. They employ hateful people who politically discriminate you."
We responded:
"Your information is incorrect, Ben does not work in this office. We do not discriminate against anyone, for any reason, and I am sorry for your experience on social media. "
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EhrenSW

May 23, 2024

5  out of  5
rating by EhrenSW
"I started working with Terry in the 1990s, when my previous State Farm agent retired. Since then she has been with us through the growth of our family, buying our house, buying our second house, many many cars, life insurance. I’m looking forward to working with her as I head toward retirement, planning for the financial security of my family for years to come. Terry has always been very proactive in making sure that all of my policies are the right size for my needs at that time. It’s never been too much or too little. Thankfully, I have had very little caused to use the policies but that’s why they’re there. If I ever need them, I know that The right size for my needs."
We responded:
"Ehren, thank you for the very kind review! I have enjoyed working with you and your family over the years, we do our best to provide that "right size" protection that you mentioned. I look forward to working with you on retirement strategy and the future needs of your family. I am honored to partner!"
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K B

March 17, 2024

5  out of  5
rating by K B
"Terry and her team are the best! I have been with Terry for 23 years and always have a pleasant experience. This team is communicative, kind, and explain everything in a way I understand. They bring awareness to insurance needs through educating their clients. A feeling of your concerns being heard and genuine care is what you will feel when you walk out their door."
We responded:
"Kim we are grateful to work with you to protect what’s important. Thanks for the kind review! "
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linda heikes

February 24, 2024

5  out of  5
rating by linda heikes
"Quick response to my inquiry. Look forward to working with their agency."
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José Pedro Faria

February 17, 2024

5  out of  5
rating by José Pedro Faria
"Terry helped us review our current insurance and provided advice on the right amount of protection we needed. She is empathetic and understood our unique needs and concerns. More importantly she explained complex insurance terminology in terms we could understand. If you are looking for a friendly and knowledgeable insurance agent we highly recommend giving Terry's office a visit."
We responded:
"Thank you for the kind words and nice review! Understanding your options helps you make the best choice to protect your family. I am honored to help!"
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Jeff Kappen

February 3, 2024

5  out of  5
rating by Jeff Kappen
"Over the past 10 years, Terry has consistently offered great service, saved me lots of money through a mortgage refinance deal, and ensured that my protection grows as my assets do."
We responded:
"Jeff, thank you so much for the kind words and nice review! I am grateful to have you as a client and the opportunity to help protect what is most important to you. "
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lynn andlauer

December 28, 2023

5  out of  5
rating by lynn andlauer
"Terry is realistic about my needs as well as my budget. I appreciate she considers my needs but doesn’t push coverage beyond my needs."
We responded:
"Thank you for the nice review and kind words Lynn. I am honored to help manage your everyday risks, and focused on what is best for the you! "
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Steve Wilke-Shapiro

December 27, 2023

5  out of  5
rating by Steve Wilke-Shapiro
"Terry and her team are thorough, thoughtful, and engaged. They actively work to ensure (insure? ha!) proper coverage under complex and changing business/personal circumstances. 5/5 stars."
We responded:
"Steve, thanks so much for your feedback highlighting our thoroughness, thoughtfulness, and engagement! We take pride in actively working to ensure the proper coverage for our neighbors and adapting to complex and evolving business and personal situations. Thank you for the 5/5 star rating and for trusting us with your insurance needs!"
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e dock

November 27, 2023

5  out of  5
rating by e dock
"Terry is such an amazing help with all the questions I had, works thru every step with you , she’s always so pleasant over the phone & as well in person! Will be continuing to do business."
We responded:
"Thank you for the kind review, we value our client relationships! "
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Randy Nation

November 17, 2023

5  out of  5
rating by Randy Nation
"I’ve been with Terry for nearly 20 years. She is always friendly and professional. When I call in, she has answers and provides great service. Most recently when my car was totaled she checked in to see how the claim was going and offered great insight on navigating the process. State Farm provided me with a fair and equitable amount and I could tell their research on my somewhat unique car was thorough. Thank you Terry and your team."
We responded:
"Randy, thank you so much for your kind words and support over the past 20 years! It's been my pleasure to assist you and provide the support you need. I'm glad that I could help navigate the insurance process, and I will make sure to share your positive feedback with the team. Thank you once again for allowing me to partner! Terry "
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Brian Ocheskey

November 7, 2023

5  out of  5
rating by Brian Ocheskey
"I called to get a quote from them and Bailey was amazing, and even tho I couldn't be insured with them she pointed me in the right direction thank you soo much"
We responded:
"Hi Brian! We appreciate your kind words and are pleased to hear that Bailey provided you with exceptional assistance, even if we couldn't provide you with insurance. If your needs change in the future or you have further questions, please reach out. Thank you for considering us, and we're here to assist you anytime! -Terry"
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Tasara Hamilton

November 7, 2023

5  out of  5
rating by Tasara Hamilton
"Terry Taylor has been my insurance agent for about 15 years. She is amazing and she only hires the best! Most recently, Bailey has been friendly, helpful, and is super on top of the insurance game :) I will be insured by no one else!"
We responded:
"Hi Tasara! I'm thrilled to hear that your experience with our agency has been so positive over the past 15 years. Our goal is to provide top-notch service and make sure our Good Neighbors feel well taken care of. I'm particularly pleased to hear your kind words about Bailey; she is indeed a great member of our team. We look forward to working with you in teh future, thank you for your support and loyalty. -Terry "
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Brian Rhoads

October 30, 2023

5  out of  5
rating by Brian Rhoads
"Terry is a knowledgeable agent that provides the details needed to have the right insurance at the best cost. Terry and her team provide a friendly quality customer experience. I have been doing business with Terry for more than 10 years."
We responded:
"THANK YOU for the kind review Brian, we are honored to work with you!"
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Reza Setayesch

October 25, 2023

5  out of  5
rating by Reza Setayesch
"Terry is very professional and if you look for a good insurance team, they are highly recommended"
We responded:
"Reza, it is a PLEASURE to work with you and Sue!. Thank you for allowing me to partner with you."
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Andrew Bernard

August 9, 2023

5  out of  5
rating by Andrew Bernard
"I was in an accident on May 16th. Terry and her team were very responsive and helpful throughout the entire process of getting my car repaired. I would highly recommend this agent."
We responded:
"Thanks Andrew, we are honored to be here when you need us! "
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Sarah Bunch

August 9, 2023

5  out of  5
rating by Sarah Bunch
"Terry is wonderful to work with and treats all of her clients the same as she would treat her family and friends. Plus she offers pet insurance! 🐶"
We responded:
"Thank you Sarah, we appreciate you!!"
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Clayton Bunch

August 9, 2023

5  out of  5
rating by Clayton Bunch
"Terry and her team are always respectful and quick to respond with any questions you might have. Great to work with!!"
We responded:
"Thank you for the kind words Clayton, we are here to help manage the risks of everyday life!"
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Travis Reed

August 8, 2023

5  out of  5
rating by Travis Reed
"Always a wonderful experience. Terry and her team are extremely friendly, always helpful, and very responsive. Ben recently helped me with a policy change, his communication and response time were excellent."
We responded:
"Thank you for your kind comments, Travis! Ben is passionate about providing an excellent customer experience :) "
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Colleen LeFebvre

August 1, 2023

5  out of  5
rating by Colleen LeFebvre
"Bailee was very helpful and explain all my questions. I am pleased with the on line quotes and fast services. I recommend them in high regard. Thank you, everyone that answered the phone was very polite."
We responded:
"Colleen thank you for sharing your great experience with Bailee and our office! We appreciate the opportunity to help you manage the everyday risks and recover from the unexpected."
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Melissa Brown-atchison (Missy)

April 25, 2023

5  out of  5
rating by Melissa Brown-atchison (Missy)
"Always helpful and quick responses from my agent ! Terry Is amazing and very pleasant to work with!"
We responded:
"Thank you so much for taking the time to leave a review, Melissa! It’s a pleasure assisting you! "
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Ganesh Kumar Lakshmana Doss

April 6, 2023

5  out of  5
rating by Ganesh Kumar Lakshmana Doss
"I have been Terry’s customer for more than 20 years. She is more of a friend than an insurance agent. Terry and her team are always quick to respond to any queries and are always helpful and courteous. She even supported our local cricket team. She has helped me on many occasions like roof replacement, car accident claims etc. I would highly recommend Terry for any Insurance needs…"
We responded:
"Ganesh, thank you for the kind words! It has been my absolute pleasure to work with you and your family over the years. "